Street Friends takes health and safety issues seriously and is committed to protecting the health and safety of its volunteers, team leaders and managing committee and all those affected by its business activities and attending its sessions. This policy is intended to help Street Friends achieve this by clarifying who is responsible for health and safety matters and what those responsibilities are.

This is a statement of policy only and does not form part of your volunteer agreement or contract of employment. This policy may be amended at any time by Street Friends in its absolute discretion. Street Friends will review this policy at regular intervals to ensure that it is achieving its aims effectively.  We carry full all inclusive insurance, but this onyl applies to volunteers who have read the full handbook and policies and completed the online application form.  In addition you are not covered if you do not sign in/out.


Achieving a healthy and safe workplace is a collective task shared between all, volunteers, team leaders and management committee. This policy and the rules contained in it apply to all irrespective of seniority, tenure and working hours, including all volunteers, team leaders, management committee, consultants and contractors, casual or agency staff, trainees, homeworkers and fixed-term staff and any volunteers (referred to as Street Friends). Specific responsibilities of staff are set out in the section headed “Responsibilities of all volunteers” below.


Street Friends is responsible for:

taking reasonable steps to safeguard the health and safety of staff, people affected by the Street Friends activities and of people visiting its sessions;

identifying health and safety risks and finding ways to manage or overcome them, this includes adhering to the latest Covid19 restrictions;

providing a safe and healthy place of work and safe entry and exit arrangements, including during an emergency situation;

providing and maintaining safe working areas, equipment and systems and, where necessary, appropriate protective clothing;

providing safe arrangements for the use, handling, storage and transport of articles and substances;

providing adequate information, instruction, training and supervision to enable all staff to do their work safely, to avoid hazards and to contribute positively to their own health and safety at work. Street Friends will give you the opportunity to ask questions and advise who best to contact in respect of those questions if you are unsure about how to safely carry out your work;

ensuring any health and safety representatives receive appropriate training to carry out their functions effectively;

holding full insurance which covers all locations and all volunteers who have read our policies, filled in the website application acknowledging this.  As well as signing in/out for ANY volunteering activity.

providing a health and safety induction and appropriate safety training to your role, including:

manual handling;

control of substances hazardous to health (COSHH);

conflict management;

drug and alcohol awareness;

befriending skills;

First Aid and OD/DRD prevention;

the use of personal protective equipment (PPE);

promoting effective communication and consultation between Street Friends  concerning health and safety matters and will consult with all the team directly relating to health and safety;

if an epidemic or pandemic alert is issued, providing instructions, arrangements and advice to staff as to the organisation of volunteer operations and steps to be taken to minimise the risk of infection; and

regularly monitoring and reviewing the management of health and safety at work, making any necessary changes and bringing those to the attention of all staff.

The Managing Committee have overall responsibility for health and safety and has an admin as HR Manager as the Principal Health and Safety Officer, with day-to-day responsibility for health and safety matters.

Any concerns about health and safety matters should be notified to ADMIN.


General volunteer responsibilities:

All volunteers must:

take reasonable care for their own health and safety and that of others who may be affected by their acts or omissions;

adhere to the insurance stipulations, which covers all locations and all volunteers who have read our policies, filled in the website application acknowledging this.  As well as signing in/out for ANY volunteering activity;

co-operate with the Principal Health and Safety Officer (secretary), Managing committee, Team Leaders, Tier level Volunteers generally to enable compliance with health and safety duties and requirements;

comply with any health and safety instructions and rules, including instructions on the safe use of equipment;

keep health and safety issues in the front of their minds and take personal responsibility for the health and safety implications of their own acts and omissions;

keep the workplace tidy and hazard-free;

report all health and safety concerns to the Principal Health and Safety Officer promptly by email , including any potential risk, hazard or malfunction of equipment, however minor or trivial it may seem; and

co-operate in Street Friends investigation of any incident or accident which either has led to injury or which could have led to injury, in Street Friends  opinion.

Volunteer responsibilities relating to equipment

All volunteers must:

use equipment as directed by any instructions given by representatives of management or contained in any written operating manual or instructions for use and any relevant training;

report any fault with, damage to or concern about any equipment (including health and safety equipment) or its use to the Principal Health and Safety Officer, who is responsible for maintenance and safety of equipment;

ensure that health and safety equipment is not interfered with; and

not attempt to repair equipment unless suitably trained and authorised.

Volunteer responsibilities relating to accidents and first aid

All volunteers must:

promptly report any accident at work involving personal injury, however trivial, to Admin so that details can be recorded digitally and cooperate in any associated investigation;

familiarise themselves with the details of first aid facilities and trained first aiders;

if an accident occurs, speak to team leaders, dial 111 asking NHS 24 for advice, if necessary dial 999, giving name, location and brief details of the problem.  Use incident report on website to submit a report on your phone.

The Principal Health and Safety Officer is responsible for investigating any injuries or work-related disease, preparing and keeping accident records, and for submitting reports under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR), where required.

Volunteers responsibilities relating to national health alerts


If an epidemic or pandemic alert is issued, all staff must comply and co-operate with all instructions, arrangements and advice issued by HBH as to the organisation of business operations and steps to be taken by staff to minimise the risk of infection. Any questions should be referred to the Principal Health and Safety Officer. Depending on rules, we ,as providers of emergency care, provisions and food for those most in need can continue.  Inside volunteering should utilise the 'trace and protect app' too.

Volunteers responsibilities relating to emergency evacuation and fire

All volunteers must:

ensure they are aware of the correct procedures and follow their team leaders on site;​

comply with the instructions of firemen if there is a fire, suspected fire or fire alarm (or a practice drill for any of these scenarios);

co-operate in fire drills and take them seriously (ensuring that any visitors to the building do the same), fire drills will be held at least once every 12 months;

ensure that access is not obstructed or hidden at any time;

notify the Principal Health and Safety Officer immediately of any circumstances (for example, impaired mobility) which might hinder or delay evacuation in a fire. This will allow the Principal Health and Safety Officer to discuss a personal evacuation plan for you, which will be shared with the fire wardens and colleagues working near to you

familiarise themselves with the instructions about what to do if there is a fire;

On discovering a fire, all staff must:

immediately alert team leader and, if time permits, call 999; and

DO NOT attempt to tackle the fire ONLY. Nominated members of staff will be trained in the use of fire extinguishers.

On hearing a fire alarm, all volunteers must:

remain calm and immediately evacuate location, walking quickly without running, following any instructions of the team leaders fire wardens;

leave without stopping to collect personal belongings;

stay out of any lifts; and

remain out of the location until notified by a fire warden that it is safe to re-enter.

The Principal Health and Safety Officer is responsible for ensuring fire risk assessments take place and changes made where required, and for making sure there are regular checks of fire extinguishers, fire alarms, escape routes, signage and emergency lighting.


Risk assessments are simply a careful examination of what in the workplace could cause harm to people. Street Friends will assess any risks and consider measures to best minimise any risk. Street Friends During Covid19 we always wear masks and utilise FACTS, will carry out general workplace risk assessments when required or as reasonably requested by staff. Managers must ensure that any necessary risk assessments take place and the resulting recommendations are implemented. The Principal Health and Safety Officer is responsible for workplace risk assessments and any measures to control risks.

The use of hazardous substances at work will be avoided where possible and less hazardous alternatives will be used where available. Training on the control of substances hazardous to health (COSHH) will be provided where required.

Personal Protective Equipment (PPE) is provided where risks cannot be otherwise effectively controlled].

Staff who use a computer for prolonged periods of time should try, where possible to organise short breaks every few hours away from the computer screen, but may request a workstation assessment and/or an eye test by an optician by contacting the Principal Health and Safety Officer. The Principal Health and Safety Officer will then provide you with more details and make arrangements if you would like to proceed. Guidance on the use of display screen equipment can also be obtained from the Principal Health and Safety Officer.

Guidance on manual handling (for example, lifting and carrying heavy objects) can be obtained from the Principal Health and Safety Officer and where necessary training will be provided by Street Friends, but Street Friends will try to minimise or avoid the need for manual handling where there is a risk of injury.


Any breach of health and safety rules or failure to comply with this policy will be taken very seriously and is likely to result in disciplinary action against the offender, in accordance with Street Friends disciplinary policy, up to and including immediate dismissal.


1 King Street, Aberdeen, AB24 5AA

Beside Archibald Simpsons, opposite La Lombardas/ Castlegate

No donations anywhere else will go to Street Friends, easy access and parking.

During covid19 their are no donations in person, we request using our Amazon Wishlist, GoFundMe fundraisers and Bank Transfers only -  just email  - CITY CENTRE STORAGE

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